Terms & Conditions
Effective Date: October 20261. Introduction
Welcome to Elite TV Mounting & Home Theater Installation (“we,” “our,” or “us”). These Terms & Conditions govern your use of our website and the services we provide.
By accessing our website or requesting our services, you agree to these Terms & Conditions. If you do not agree, please discontinue use of our website.
2. Our Services
Elite TV Mounting & Home Theater Installation provides TV mounting, wire concealment, soundbar installation, and home theater setup services in Charlotte, North Carolina, and surrounding service areas.
The availability of services depends on the location, installation requirements, wall construction, equipment, and other site-specific conditions.
3. Pricing and Estimates
Prices displayed on our website or in our advertisements are starting prices and may vary depending on the size of the TV, wall type, mounting height, installation complexity, and additional services requested.
Any estimate provided before an on-site assessment is subject to confirmation. Additional work or unexpected installation conditions may result in additional charges. We will communicate any applicable price changes before proceeding with the additional work.
Unless expressly stated otherwise, TV mounts, brackets, cables, and other equipment are not included in the installation price.
4. Appointments and Cancellations
Appointments are scheduled by mutual agreement and are subject to availability.
Customers should provide accurate contact information, the installation address, and relevant details about the TV, wall type, and requested services.
If you need to cancel or reschedule an appointment, please contact us as early as possible. Any cancellation fees or deposits will be communicated and agreed upon before they apply.
We reserve the right to reschedule an appointment when necessary due to unforeseen circumstances, safety concerns, or other conditions beyond our reasonable control.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information about the installation location and requested work.
- Ensuring that the installation area is reasonably accessible and free of obstructions.
- Informing us of known hidden pipes, electrical wiring, structural issues, or other hazards in the installation area.
- Providing the TV, mounting hardware, and other equipment unless otherwise agreed.
- Obtaining any necessary permission from the property owner or landlord before installation.
Customers must inform us of any special installation requirements before work begins.
6. Installation Conditions and Safety
Every installation depends on the condition and construction of the wall, the mounting hardware, and the equipment being installed.
We will assess reasonably observable conditions before beginning work. If the installation location presents an unsafe or unsuitable condition, we may decline or postpone the work until the issue is resolved.
Concealing cables inside walls, mounting TVs above fireplaces, and installing equipment on brick, concrete, tile, or other specialized surfaces may require additional work or materials.
We will discuss material limitations and foreseeable risks with the customer before proceeding.
7. Payments
The price, payment method, and payment timing will be communicated to the customer before or when the service is booked.
Any deposit, payment deadline, or additional charge must be disclosed and agreed upon before it applies.
Customers are responsible for paying the agreed amount for completed services.
8. Warranty and Liability
Any workmanship warranty, if offered, will be communicated separately with its applicable terms.
Manufacturer warranties for TVs, mounting brackets, and other equipment are governed by the relevant manufacturers' terms.
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.
We are not responsible for pre-existing damage, undisclosed hazards, defective customer-supplied equipment, or conditions outside the agreed scope of work, except to the extent responsibility cannot legally be excluded.
9. Website Information
We make reasonable efforts to keep the information on our website accurate and current. However, service descriptions, starting prices, availability, and other information may change without notice.
Website content is provided for general informational purposes and does not constitute a binding service quote or guarantee of availability.
10. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using our website or contacting us, you acknowledge that you can review our Privacy Policy to understand how your information is handled.
11. Third-Party Websites
Our website may contain links to third-party websites or services, including social media platforms. We do not control those websites and are not responsible for their content, policies, or practices.
Your use of third-party websites is subject to their own terms and policies.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised effective date.
Changes will apply as permitted by applicable law. Any terms governing an existing service booking will be handled in accordance with the agreement applicable to that booking and applicable law.
13. Governing Law
These Terms & Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law provides otherwise.
Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable law.
14. Contact Information
Elite TV Mounting & Home Theater InstallationPhone: +1 (704) 236-1590
Email:
info@elite-tvmounting.comLocation: North Carolina, USA
